Frequently Asked Questions

Cyne Up is a web application that helps event hosts create, manage, and register participants for events with ease. It offers customizable registration forms, event creation tools, QR code check-ins, and more.

Cyne Up is designed for everyone, but is specifically managed by event hosts and organizers, including but not limited to band directors, sports team organizers, and community event planners. It’s perfect for any type of event with participants needing to register or check in, especially if there is judging at the event.

You can create music events, sporting events, general public events, competitions, and any other events requiring registration and management.

No! Cyne Up is designed to be user-friendly and intuitive. Whether you’re tech-savvy or not, you can easily create and manage events using our drag-and-drop features.

Cyne Up is built for speed, allowing both event hosts and registrants to complete the event creation and registration process in minutes.

Currently, Cyne Up supports one-time event creation. For recurring events, we recommend duplicating the event for each new occurrence. This allows event organizers to collect information for each event.

Yes! Cyne Up allows you to fully customize your registration forms, adding preselected questions and media, or creating your own to collect the information you need.

You can easily add custom questions specific to the type of event you’re creating during the event creation process.

No, there is no hard limit on the number of participants. However, you can limit the number of registrants from an organization. (i.e., limit the number of registrants per school)

Yes, you can either accept open registrations or send invitations to specific people to register for the event.

You can open and close registration as needed to ensure all registrations are completed within your specified timeframe.

Participants can register directly on your event page or through an invitation code. They can also register using a QR code if available.

At the event, they simply scan their QR code generated by the event host in the dashboard to check in quickly and easily.

No, you can use the check-in on your device, enter a code, and the registrant’s basic information. However, you can also print them if preferred.

Yes, as participants check in via their QR codes, you can track attendance in real-time on your event dashboard.

Yes, the host and designated event staff can manually check them in from the backend.

Yes, if your event is hosted online or in multiple locations, participants can check in through their devices, and you can monitor it remotely.

You can invite judges to score participants. Judges need to create an account first. Create customized scorecards, assign judges, and track scores in real time.

Yes, judges can score participants directly online. The results will be recorded and displayed on your dashboard.

Yes, once the judging is complete, Cyne Up can automatically group participants based on their scores or rankings in a tiered and then round-robin setup.

Yes, you can create fully customizable scorecards for judges, including rating scales and a comment section.

Cyne Up currently supports hosts paying for their events. Future support both upfront payments during registration and invoicing for payments after registration. Payment processing is integrated directly into the platform.

Yes, Cyne Up integrates with popular payment gateways like PayPal and Stripe for secure online payments.

For participants who prefer to pay later, you can send an invoice through the platform. The invoice can be paid online through a secure link.

Cyne Up doesn’t charge any additional fees for processing payments, but standard payment gateway fees (from PayPal, Stripe, etc.) apply.

Cyne Up is a paid service. Paying in advance may provide discounts for the host. Ask if you qualify for a discount when paying upfront.

We take security very seriously. All event data is encrypted, and we follow industry best practices to ensure your data is safe and secure.

No, we do not sell or share your data with any third parties. Your privacy is our priority, and we’re fully committed to protecting your information.

Yes, event hosts can export registration data and other event-related information in CSV format.

Cyne Up retains your event data for as long as necessary to provide services to you. We remove your event data one year after it has finished. You can delete or export your data at any time until then.

You can contact our support team via email or the contact form on the website. We also have an extensive knowledge base to help you troubleshoot.

You can manually register the participant or direct them to the support section. If the issue persists, contact our support team for assistance.

Currently, Cyne Up is a web-based platform, but it is fully responsive, meaning it works seamlessly on mobile browsers.

Yes, you can add multiple organizers or admins to your event, allowing them to help manage registrations, payments, and communication.

Yes, you can customize your event page with logos, colors, banners, and other design elements to match your event branding.

Participants do not need to create an account to register, though they will need to provide essential details such as name, email, and phone number. Other information is at the discretion of the event organizer

Yes, event ownership can be transferred to another user within the platform. This feature is typically used when the primary organizer needs to delegate responsibilities.

To delete your account, contact our support team, and we will guide you through the process. We’ll also help with exporting your data before deletion.

Cyne Up is structured to use one email as your identifier. You can use alternate emails in registration forms; however, altering your login email address is not currently available.