Privacy Policy

Effective Date: April 2025

Cyne Up (“we”, “us”, or “our”) respects the privacy of every user of our website and event management platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

By using the Cyne Up website or any related services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the platform.

1. Information We Collect

We collect personal and non-personal information from users and event registrants to provide and improve our services.

1.1 Information You Provide to Us

When you create an event, register for an event, or interact with our services, we may collect:

  • Name
  • Email address
  • Phone number
  • Organization or school name
  • User-created fields such as T-shirt sizes, dates of birth, etc.
  • Payment details (processed via third-party payment processors)
  • Event-related preferences or custom form responses

1.2 Information Collected Automatically

When you access our website, we may automatically collect certain information such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Date and time of access

This data is used for analytics and security purposes and is not personally identifiable unless linked with other provided information.

2. How We Use Your Information

Cyne Up uses the information we collect for the following purposes:

  • To create, manage, and host events
  • To enable registration and communication between event hosts and participants
  • To send notifications, updates, and transactional messages via email or SMS
  • To process payments and generate invoices
  • To provide customer support and respond to inquiries
  • To maintain and improve our platform, user experience, and performance
  • To comply with legal obligations

3. Data Sharing and Disclosure

Cyne Up does not sell, rent, or share your personal information with third parties for advertising or marketing purposes.

We may disclose your information only in the following situations:

  • To event hosts: Registrants’ information is shared with the host of the event they register for, as necessary for event management.
  • To service providers: We may use third-party vendors (e.g., payment processors, email/SMS providers) to operate our platform. These vendors are contractually obligated to protect your information and use it solely for the purpose of providing services to us.
  • To comply with legal requirements: We may disclose data if required by law, subpoena, court order, or legal process, or if necessary to enforce our terms or protect the safety of users.

4. Data Retention

We retain user data for as long as it is necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Event hosts may delete or export their data at any time. Users may request account deletion by contacting support.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

These include:

  • SSL/TLS encryption
  • Secure user authentication
  • Limited access to data by authorized personnel only
  • Regular security audits and updates

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but strive to protect your data using the best available methods.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the data we hold about you
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your data
  • The right to restrict or object to processing in certain circumstances
  • The right to data portability

To exercise any of these rights, please contact us using the information provided below. We may request verification of your identity before responding to your request.

7. Cookies and Tracking Technologies

Cyne Up uses cookies and similar technologies to enhance user experience, analyze usage patterns, and improve our services.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain functionalities of the website.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Cyne Up is not intended for children under the age of 13. We do not knowingly collect personal data from children without parental consent. If you believe we have collected data from a child without appropriate consent, please contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will revise the “Effective Date” at the top of this page and may notify you by email or platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

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